American Airlines’ Boeing 777-300ER will take off from Sydney Airport in Sydney, Australia on October 28, 2020.
Lauren Elliott | Reuters
American Airlines‘New CEO Robert Isom is aiming for one thing this summer. It’s reliability.
Airlines grew faster than their major competitors last year, and passengers faced widespread turmoil as a result of routine challenges such as weather and staff shortages.Other carriersSouthwest Airlines, etc. When Spirit Airlines Faced Similar problem It forced them to adjust their schedule.
Isom, now commanding the largest airline in the United States on March 31, said his priority was to enable passengers to trust Americans after this summer.
“People really need to feel like they are in control of their itinerary. We give them control by making sure they arrive where they want to go on time. I’m more than that. I can’t say frankly about that, “Isom told the pilot last week during a company town reviewed by CNBC. “Other airlines are really struggling.”
An American partner in the northeastern United States, JetBlue AirlinesFor example, earlier this month we told staff that we would cut 10% of our summer flights to avoid repeated mass cancellations and delays. Reported by CNBC.. Codeshare partner on the West Coast of the United States, Alaska AirlinesAnnounced a 2% reduction in capacity this spring due to a shortage of pilots.
Leisure leads to recovery
Air travel has skyrocketed and passengers are Willing to pay For tickets after a two-year pandemic, carriers tend to help cover fuel cost spikes. The Transportation Security Administration on Friday screened more than 2.3 million people. This is about 10% less than in 2019, but up 57% from a year ago.
Domestic leisure travelers make up for the relatively weak demand for business and international travel, according to Isom.
March seemed to be the best American month in its history, he said.It echoed Delta Air Lines‘Comments from CEO Ed Bastian at the time of the airline Reported results last week. American will report first-quarter results and provide second-quarter outlook before the market opens on Thursday.
In a filing last week, American’s first-quarter production capacity fell by nearly 11% from the same period in 2019. As part of that, Delta plans to fly 84% of its 2019 capacity this quarter, from 83% in the first quarter.
“The priority is to ensure operation,” Delta President Glenn Howenstein said in a statement. “If these demand trends continue, we have the opportunity to take another scale, or, for good reason, we can pivot in the other direction.”
US airlines have scrambled staff to handle travel rebounds. The $ 54 billion federal payroll airline earned from Congress banned layoffs, but the airline urged thousands to take acquisitions and long vacations.
Airlines are facing a shortage of pilots, especially small regional airlines that feed hubs, forcing them to cancel flights or limit growth.Delta, American, and Southwest Picketing or complaining about fatigue from the tight schedule of the last few months.
Isom said Americans have the right number of pilots, flight attendant mechanics, and customer service agents to handle their summer trips.
“We have brought the schedule to a level that fits the resources we have,” Isom told the crew.
Other challenges to growth include obtaining aircraft from manufacturers, including: BoeingHas been suspended from delivery of the 787 Dreamliner in the last year and a half due to a production defect. American Airlines says Boeing’s predicament has forced it to reduce long-haul international flights.
Minimize confusion
Airlines are also working on ways to avoid cascading delays, which are very costly for airlines and passengers.
Americans have invested heavily in training and the Integrated Operations Center, a command center headquartered in Fort Worth, Texas, to avoid delays.
One solution in the event of bad weather is common at the main hub and at major airports serving Miami, NC and Charlotte. Working with air traffic control is to establish a ground delay program that will help you avoid cancellation later. The IOC said at the city hall.
Mr. Olson said that accountability is important and how it affects airline crews who are not only measuring how quickly airlines recover from turmoil, but are also dissatisfied with long hold times in schedules and hotel services. Said to determine if there is. Flight attendants or pilots who are out of their assigned position during bad weather have been added to cancellations and delays.
