EV carmakers work to fit auto dealers into their future plans

DETROIT — as a car manufacturer Pursue profits on a par with Tesla With new electric vehicles, they face an existential problem: how best to bring franchise car dealers together in the transition to EVs.

some such as general motorsasking a luxury dealer to go all-in on an EV, or Get out of business. Other like ford motor Most other automakers or OEMs recognize that they need to change their sales processes to match the evolving industry, but are looking for ways to do so.

Michael Alford, president of the National Auto Dealers Association, a trade group representing more than 16,000 U.S. new franchise dealers, told CNBC: “Different OEMs have different levels of engagement and intensity of engagement.”

Automakers and franchise dealers have a complex relationship, and many states are backed by laws that make it difficult, if not illegal, to bypass franchise dealers and sell new vehicles directly to consumers. increase. (Tesla and other new EV startups avoided Such regulations to reduce costs. )

Automakers and franchised dealers both want to maximize their profits, but they are separate businesses that are highly dependent on each other for their success. Dealers rely on automakers to replenish and move products from lots, and automakers rely on dealers to sell and service vehicles and serve as concierges for their customers.

How that historic relationship fits into an all-electric future is expected to be at the forefront of debate between automakers and dealers at the National Auto Dealers Association show in Dallas through Sunday. The event draws thousands of franchise dealers each year to hear about their car brands.

For dealers, from independent stores to large publicly traded chains, EVs mean significant investment in training new hires, infrastructure and stores to enable vehicles to be serviced, sold and charged. Depending on the size of the dealer, these upgrades can cost hundreds of thousands or even millions of dollars. Of course, they want to make sure their investment pays off.

Alford, who runs a Chevrolet and Cadillac dealership in North Carolina, said, “The tone and spirit of this subject has evolved, and this year, legacy OEMs are fully aware that it is imperative that we move forward. I think it is very clear that

Honda Motor Co., Ltd. says it plans to move more sales online, including 100% online sales of its luxury Acura brand for EVs. American He said Honda’s vice president of sales, Mamadou Diallo, said the plan was to facilitate an online ordering process, but vehicles would be picked up or delivered by dealers. However, those steps have not yet been resolved, he said.

“We want to make sure we go forward with providing convenience to what our customers are looking for. We have no intention of bypassing the dealership organization,” Mamadou said in a media call Tuesday.

Jay Vijayan, who helped build Tesla’s digital and IT systems, doesn’t believe online sales of EVs alone will be successful. He said it was the perfect combination of selling points. This is why Tesla and new EV startups are selling online and opening new showrooms and service centers.

“apple Are you still opening new stores? And every company looking to sell direct is opening new stores in the auto industry,” said Vijayan, founder and CEO of Tekion, his provider of cloud-based dealer services. increase.

Wall Street analysts have largely viewed direct-to-consumer sales as a means of optimizing profits. But when it comes to vehicle maintenance, Tesla has a serious problem.

Ford CEO Jim Farley says he wants automaker dealers to cut sales and distribution costs $2,000 per vehicle To compete with Tesla’s direct-to-consumer model.

A Detroit automaker faces legal challenges to its certification program from dealers who claim the plans violate franchise laws. Filed a protest and four New York dealers filed a lawsuit against the automaker last month. According to Automotive News.

Ford dealer Mark McEver signed up for the highest EV certification tier at his dealership near Kansas City, Kansas, but worries about the cost and timing of the program.

McEver, who also owns a Lincoln dealership, said, “By the time we actually have some cars, what they’re going to put us in will be obsolete and we’ll have to upgrade or replace it.” I think we are all worried about the need,” he said.

Aside from investing, dealers who choose to sell Ford EVs must follow five criteria to stay in good standing. Clear, non-negotiable pricing. billing investments; employee training; and enhancing the customer’s vehicle buying and owning experience, both digitally and in person.

Ford will outline changes to its EV certification levels on Saturday, according to two people familiar with the plan. change is first reported Automotive News narrows the difference between the two tiers of the program. The lower tier has less capital investment, but also less EV allocation from Ford.

But unlike arch-rival General Motors, Ford allows dealers to opt out of selling EVs and continue to sell its gasoline vehicles.

GM has made acquisition offers to Buick and Cadillac dealers who don’t want to spend a fortune selling EVs.About 320 Cadillac 880s the retailer acquiredA Buick acquisition is in the works, according to a spokesperson.

toyota motorCEO Akio Toyoda told dealers in September that he had no plans to rebuild the franchise’s dealer network as it invested in electrified vehicles.

“I know you’re worried about the future. I know you’re worried about how this business will change. I can’t predict the future, but I can promise you this. “You, me, us, this business, this franchise model isn’t going anywhere,” Toyoda said. become chairman in April.