Amazon driver Shawn du Stackhouse will deliver the package in northeastern Washington, DC on Tuesday, April 6, 2021.
Tom Williams | CQ-Roll Call, Inc. | Getty Images
Almost one in five drivers delivering to Amazon was injured in 2021, up 40% from last year’s injury rate, the Center for Strategic Organization said in a report released Tuesday.
SOC, a trade union federation that includes the International Brotherhood of Teamsters and the International Union of Service Employees, analyzed data submitted by Amazon and its delivery partners to the Occupational Safety and Health Administration in 2021.
Amazon is increasingly relying on a network of fast-growing third-party shipping companies to pick up packages in warehouses and drop them at the customer’s front door. Third-party shipping companies are part of Amazon’s shipping service partner program and Released in 2018..In just a few years, the program has grown to include over 2,000 DSPs in the United States.
But as the program expanded, Amazon Faced with some scrutiny From labor advocates, lawmakers and DSPs who claim that the company fails to secure drivers in its competition to provide faster and faster deliveries.Delivery drivers are also the company telling them Meet strict production quotasThis increases the risk of injury at work.
According to a SOC report, contracted Amazon delivery drivers are injured about 2.5 times more than the non-Amazon delivery industry. Also, in 2021, one in seven Amazon drivers was seriously injured and either unable to perform their normal job or was forced to miss a job altogether, the report said.
Amazon’s last mile delivery station, the last link to Amazon’s fulfillment operations before packages are delivered to the customer’s front door, is also the “most dangerous” type of Amazon facility, with an injury rate of more than 40% from the warehouse. The report states that it is expensive.
According to reports, Amazon’s “uncontrollable high quota” for delivery drivers is the primary catalyst behind high injury rates.It quotes Class action proceedings Submitted by an Amazon shipping partner in Wyoming, the company claimed that it expects drivers to deliver approximately 350-400 packages per van per day. This is equivalent to one delivery every 1-2 minutes, assuming the driver does not take a break.
Amazon delivery drivers generally suffer injuries from travel, slipping, tension, dog bites, vehicle accidents, and collisions with objects such as fence posts. Data from Pinnacol AssuranceColorado Workers’ Accident Compensation Insurance Company, which analyzed the labor claims of Amazon DSP in 2020.
January, Amazon Disclosure In 2021, we spent $ 300 million on improving worker safety. In 2020, the percentage of employees who were absent due to work-related injuries decreased by 43% year-on-year.
Earlier this year, Amazon CEO Andy Jassy said in his first letter to shareholders since he steered in July last year that Amazon’s injury rate was “above the average of our courier and delivery companies. It’s a little low. “
SOC researchers claim that this claim is “misunderstanding at multiple levels” because it uses outdated data and excludes Amazon’s network of DSP drivers.
“Drivers hired by Amazon DSP could account for half of all Amazon delivery system workers in the United States, but the company does not include these drivers in public injury rate reports,” the report said. ..
Amazon has enacted policies and measures aimed at improving the safety of the delivery driver’s workforce, including an app called “Mentor.” The driver needs to run the app continuously at work and produces a daily score of driving performance.But the driver I told CNBC earlier The app will fail and the score will be low.
Last February, Amazon also started installing AI-enabled camera for delivery vans To increase safety.
According to the SOC, increased employee monitoring did not reduce the injury rate for Amazon’s delivery drivers. According to the report, DSP driver injury rates rose 38% between 2020 and 2021, “despite Amazon’s introduction of additional surveillance in early 2021.”
According to the SOC, these systems increase the pressure on drivers to feel they are working faster to meet delivery quotas.
According to the report, “The real problem is Amazon’s very high production pressure and delivery quotas, Amazon workers work too fast, and DSP drivers are injured to rush to reach delivery goals. There is a danger of doing it. “
Amazon spokesman Kelly Nantel disputed the results of this study. In 2020, Amazon continued to hire during the coronavirus pandemic to respond to the surge in online orders, increasing the number of recordable injuries to its employees, the company said.
“This report selects data from less than 10% of distribution partners and tells an inaccurate and misleading story,” says Nantel. “Safety is a network-wide priority, so we will deploy and experiment with new safety tools every day, deploying technologies such as innovative camera systems that help reduce accident rates by nearly 50% overall. It will be better. “