A record number of individuals were also prepared to pay for greater service.
Britons complained much more about their treatment of theirs in the hands of companies last year compared to every other on record, based on a long-running consumer survey.
Problems with supply as well as service were most likely to cause trouble.
A number of the problems had been related to COVID 19, based on the Institute of Customer care (ICS).
The survey out of the ICS discovered thirteen % of individuals had made a complaint in the previous 12 months.
This’s up from the eleven % figure reported 6 months ago.
Some 10,000 individuals were asked about their experiences of theirs with businesses and the way they communicate with them.
In addition, to the increase in claims, the ICS discovered sixteen % of individuals had encountered issues with a brand’s service in the previous 6 weeks.
Plus, thirty-four % of people said they would be ready to pay much more for better service – probably the highest proportion captured.
The research found customers felt greater issues with quality/reliability, suitability, and availability of services and goods, in contrast to twelve months ago.
Nevertheless, a much better range of businesses has been found at the roof of the poll for the best customer support.
Jo Causon, CEO in the ICS, said: “There isn’t a simple treatment for climbing shortages and costs of products. Therefore we should all be much better at offering with disappointments and delays.
“Although satisfaction with general satisfaction and complaint handling has improved, we have to target wider service chain issues in case we’re improving the nation’s productivity.” and performance.
She continued: “More consumers than in the past are prepared to pay a high quality for quality service.
“This suggests there’s a chance to invest in supplying the actual value that customers expect along with deserving.